BANGO TAB - CUSTOMER SERVICE AGREEMENT Terms of Use

1.Sides

a)ban-go.com Bango Tab Online Trading (“Programmer”), resident at the address ‘Mete Adanır Caddesi, Akasya Sokak, Ertan 3 Apartment Building, Apartment:1, Kyrenia’, providing various services via the website and BanGo mobile application/applications (“BanGo Platforms/Systems”)

b) The person who creates an order request for goods or services as a member of the Programmer's Platforms through the system ("User") These Terms of Use are applied to the extent that they are appropriate for orders placed without becoming a member.

2. Topics and Services The subject of these Terms of Use (“Agreement”) is the determination of the terms of use of the services to be offered to the user through the Programmer Platforms and the rights and obligations of the Parties related thereto. The programmer provides users with food, grocery products, etc. from the Internet environment, mobile applications, smart TV systems or applications that can be developed on similar platforms. it offers the opportunity to order products such as and other related services. Programmer is a digital platform that carries out intermediary activities between member businesses and users.Dec. It performs its duty as an intermediary service provider by bringing products belonging to member merchants together with users. However, in some cases, Programmer Platforms may also be in the position of a provider of their own products and services. The Parties agree and declare that the Programmer will not charge any fee for the services/s that the User will provide in accordance with this agreement (without prejudice to the fact that the paid membership will be accepted by the User later), and in return, the User will not charge any part of the advertising, etc. revenue/s that the Programmer receives due to using this software or this program, no matter under any circumstances.

3. User System To the Programmer Platforms, the relevant information in the subscribe field is filled in, provided by social media networks or Apple, etc. it is possible to become a member within the scope of these Terms of Use through accounts such as. If any of these transactions are not completed, the user rights and authority defined in this Agreement cannot be granted. The User agrees and undertakes to comply with the provisions of this Agreement concluded with the Programmer during the membership period. Users agree and undertake that they are over the age of 18, and if they are under the age of 18, they use the Programmer's Platforms only with the approval of their parents or legal guardians. Users agree that the Programmer may enter into an agreement with a third party for the purpose of storing or storing data related to this agreement and/or the operation, the privacy policy of which will not be damaged. Each user needs an e-mail address and a “password” to be determined by himself in order to register on the Programmer's Platforms and access the system. Login steps should be followed when accessing the social media account or other specified accounts. The "password" is only for the information of the relevant user. If the user password is forgotten, a link will be sent to the user's e-mail address registered in the system to create a new password upon request through the system. Determining and protecting the password is entirely the user's own responsibility, and the Programmer is absolutely not responsible for any problems or damages that may arise from the use of the password. The Programmer assumes that the person who logs in to the Programmer's Platforms using a registered email address and password is a user under this Agreement, and the Programmer has no obligation to investigate the source and authority of the logins made. The User may determine his/her preference for allowing e-service promotions, advertisements, campaigns, advantages, surveys and other customer satisfaction applications to be offered to him/her within the scope of the applications that are in force and/or will be put into effect by the Programmer during the membership phase of the site. Notifications about order confirmation sent to the user are not accepted as commercial messages. The programmer shares the registered name, address and phone number determined by the user with the merchant member who will deliver the order only for the correct delivery of the order. In this respect, the contractual rights of the Programmer to perform data storage with the third party/s are reserved. Since the programmer is an intermediary service provider, he is absolutely not responsible for any problems or damages that may arise between the user and the merchant member due to the sharing of the name, address and phone number registered in his system with the merchant member who delivered the order. Decipherer is not responsible for any problems that may arise between the user and the merchant member member. After the user information is notified to the member's workplace, the Programmer's supervision obligation ends in terms of that purchase. In this regard, the order tracking status is reserved. The programmer may organize reports by anonymizing the data without disclosing the user membership information with this information, or use such information or reports himself and share these reports and/or statistics with business partners and third parties for a fee or free of charge.

4. Obligations of the User

While the user is using the services through the Programmer Platforms,; That the information contained in the member form is correct, and that only one verified phone number connected to the user account can be defined for each user created in the Programmer, but that he can change this verified number defined in his account by verifying it again, That he is personally responsible for any transactions he will make with the registered phone number; Due to the fact that the information that the user will provide when signing up is not accurate and/or belongs to someone else, the Programmer always has the right to claim damages to the user for any damage that the Programmer will suffer and to request compensation for the damage he has suffered, and the Programmer's failure to exercise any rights in this direction cannot be interpreted as waiving the exercise of this right, In some cases, the provided services may contain content belonging to people over the age of 18, and the Programmer will not be responsible for the illegal display of this content; The Programmer will not be responsible for messages and files that will be lost and/or received incomplete during the use of programmer services, information that will be sent to the wrong address; Not to access the services provided except as determined by the Programmer and/or without authorization, and not to modify the software in any way, not to use those that are obvious to have been changed, and to cover all material and moral damages that the Programmer may suffer in cases where he does not comply with these rules; The Programmer will not be responsible for damages that may occur due to unauthorized use, sharing or publication of user shares by third parties; Not to harass and threaten other users; Not to behave in a way that negatively affects the use of other users of the Programmer's system; Not to publish, print, reproduce, distribute defamatory, violating, immoral, inappropriate or illegal materials or information that defame the names of persons or institutions; Not to advertise, not to sell or offer to sell any goods or services, not to participate in surveys, contests or chain letter activities; Activity that prevents or makes it difficult for other users to use the services of others (spam, virus, trojan horse, etc.) and that he will not take actions, not to send information or programs that will damage the information or software on his computer; Any recordings or materials obtained using the programmer services are completely subject to the user's consent, the responsibility for malfunctions, loss of information and other losses caused by his own computer belongs entirely to him, not to claim compensation for damages that he may suffer due to the use of the Programmer's Platforms; Not to use the Programmer's services for commercial or advertising purposes without the permission of the Programmer; In case of violation of the Rules and Contractual conditions, the Programmer has the right to take the necessary interventions and remove the user from the service and terminate his membership, That the programmer agrees that he can use his system for commercial purposes; Not to transmit information that is prohibited to be transmitted according to the laws and chain mail (chain mail), software virus (etc.) not to share data that is not authorized to be sent, such as; Not to save, not to disseminate, not to abuse personal information belonging to others; Pay paying paying paying by Online Payment Method in case the order is not made during the delivery, the service previously notified to them must be paid by the selected payment means, otherwise the product may not be delivered to them; In the orders to be delivered by the programmer, the service fee determined for the delivery of the order can be covered by the user; The service fee may vary; That their orders may be subject to additional terms and conditions determined by the member Octobers; Member merchants that can place an order may vary depending on the delivery regions; The prices contained in the programmer can be found in other places of the member establishments (on other platforms, in their menus, websites, etc.) may be different from the prices offered; The Programmer accepts, declares and undertakes that cookies are used on the Platforms, cookies are pieces of information that the website transfers to the cookie file on the hard disk on the user's computer, that they allow users to navigate the Programmer and help to prepare content appropriate to the needs of users accessing the site when necessary.

5. The Powers Granted to the Programmer

The programmer may temporarily suspend or completely stop the operation of the system at any time on the Programmer's Platforms. The Programmer reserves the right to change the content of the Programmer's Platforms at any time, to change or terminate any service provided to users, or to delete user information and data stored in the system at the user's request. October paid paid paid transactions The programmer may temporarily suspend the ability of the related users to make payments through the Online Payment Method due to user transactions that give rise to security doubts, restrict the additional features offered for online payment or stop them completely. Temporary suspension of the use of the System or Online Pay Method for a period of time or completely the Programmer will have no liability to its users or third parties for its termination. By email, the password will be displayed and approved after filling in the application fields submitted by the programmer. The programmer will be able to block members who have completed the user member form completely or users who have logged in to the Programmer system from having a new password or using their passwords indefinitely exclusively. Sales on Programmer Platforms are limited by the availability of merchant member menus at the time of ordering. The programmer may not be able to provide delivery of products not available at the relevant member workplace to the user. The programmer is not responsible for the content provided by the member workplaces. The fact that the products are displayed in the Programmer's system does not mean that they are in stock. The obligation to change the price and product feature information of the products offered for sale in the Programmer system belongs to the member establishments in the Programmer system. If an error occurs in the price and product feature information, the Programmer may inform the users and make product delivery or cancel the order in order to correct this error. The Programmer will take due care to provide accurate and honest explanations about the content of the products offered for sale on the Programmer's Platforms, but the Programmer is not responsible for problems or damages that may arise due to incomplete and/or erroneous explanations made by member merchants about the order content. The programmer can enable the user to switch to websites other than the Programmer's Platforms. In this case, the user accepts in advance that the Programmer is not responsible for the content of the sites to which he will switch. The programmer may convert services that do not require user membership to a membership-required form over time, open additional services, partially or completely change some of his services, or convert them to a paid form. In this case, the user's right to terminate the Agreement and leave the membership is reserved. The programmer may make changes to the application of this Agreement, change its existing articles or add new articles for the purpose of technical requirements that will arise in the future and compliance with legislation. You can request to terminate your Programmer membership at any time. In this case, according to the suitability of the system, you can delete your membership through the system yourself or request this info@ban-go.com you can forward it to his address. However, if the Programmer determines that your account is being used by a third party, detects that your account is being misused, determines that there are violations of law, morality and the terms of this Agreement, the Programmer reserves the right to close, suspend, restrict your account. If you send an additional request to the Programmer regarding your order, the Programmer will make reasonable efforts to fulfill your request (in cases that are the responsibility of the Programmer). However, your request is measured, can be fulfilled, in accordance with programmer procedures if not, the Programmer reserves the right not to fulfill your request. In these cases, the Programmer will not be responsible for cancellations/changes of your order. Since the programmer is in the position of an intermediary service provider in accordance with the service he provides, it is entirely the responsibility of the member merchants to transmit information about the contents of the products. In this respect, the Programmer also has no obligation to make notifications about allergenic products. The programmer does not guarantee that the products provided by the member establishments do not contain allergenic substances. The programmer will be able to request photos that show the complaint about the order subject to the complaint in complaints submitted by users. The programmer will be able to define coupons for Programmer users to be used for Programmer orders. In addition, the right to offer discounts and promotions is also reserved. Coupons may be subject to their validity periods and terms of use. The programmer reserves the right to void, terminate the use of any coupon, make changes to its terms and conditions without prior notice. The scope of the member establishments where coupons can be used can be determined by the Programmer. By the programmer, users will be able to receive the order directly from the merchant where the order was created. In this case, the Programmer will not be responsible for delays experienced by the member workplace, damage to products, quality of products and similar situations.

6. Purpose of Use

The User accepts that all orders placed through the Programmer's Platforms, all purchases made are for personal use, they are not for resale purposes.

7. Coupons, Discounts and Promotions

When you place a successful Order from sellers on the Programmer Platforms, you can receive a percentage of the Order value or a fixed amount ("Wallet Money(s)") to your Programmer Wallet account. The Programmer reserves the right to limit and change the total amount of the balance in the Programmer's Wallet account. You cannot receive Wallet Funds into your Programmer Wallet account or bank account that will cause your Wallet Money balance to exceed the limit set by the Programmer. Your Wallet Money will be paid to your Programmer Wallet account when you place an appropriate Order and after payment and delivery of this order are completed, unless otherwise specified. The programmer reserves the right to make changes in the Wallet Money loading process. Wallet Money cannot be earned from canceled orders. In case of cancellation of your order, Programmer reserves the right to refund the Wallet Money(s) deposited to your account. Your Wallet Money is uploaded to your Programmer Wallet account and can be applied to your next eligible Order on our Platform. Your Wallet Money is non-refundable, cannot be exchanged for cash. Wallet Money is not an obligation that must be provided by the Programmer and/or any Vendor on the Platform. Your Wallet Money cannot be transferred to any debit or credit card or bank account. Your Wallet Money will be valid for the period specified in the Wallet Money campaign terms. Wallet Money is subject to validity periods, usage restrictions, limits and/or other eligibility. All Wallet Coins will be available on a 'until stocks run out' basis. The programmer reserves the right to exclude(not include) the use of Wallet Money exclusively and at its absolute discretion in terms of certain products or orders. The programmer is responsible for fraud(fraud) of Wallet Monetization, etc., including cases where the Wallet Money(s) identified by you were issued due to an error. if the Programmer determines that it has been used/acquired for malicious purposes, the Programmer reserves the right to refund the Wallet Money amount defined by you without prior notice. The Programmer has the sole discretion to unilaterally withdraw any Wallet Money from the account in the event of a reasonable suspicion of fraud, attempted deception or other illegal activities related to the use of Wallet Money. The Programmer's decision on all issues related to Wallet Money will be final. If there is any conflict between any brochure, marketing or promotional materials related to the Wallet Money campaign and these Wallet Money Terms and Conditions, these terms and conditions will apply. Dec. The programmer will not be held responsible for any situation that may prevent you from using Wallet Money on the Programmer Platforms. The Programmer reserves the right to change or update these Terms at any time. The programmer reserves the right to suspend or terminate the Wallet Money campaign at any time, without prior notice to any party or without any obligation.

8. Payment

The user can pay the fee for the order placed via the Programmer Platform during delivery in the way he chooses when ordering from the Programmer Platform among the options offered by the relevant merchant member. Dec. Pays paid paid paid paid paid paid paid paid paid paid paid also by using the Online Payment Method using debit card, credit card or a similar payment instrument and other payment systems, instant online payment via various payment functions and Programmer Wallet. Paid Paying orders by Online Payment Method, the receipt/invoice for the order is not issued by the programmer, but by the member merchant that received the order. For orders placed using the Online Payment Method, the Programmer is exclusively authorized by the member merchants to collect the paid prices for the ordered products from the user to the name and account of the member merchants. Paying paying for orders placed using the Online Payment Method to the Programmer, the User fulfills his paying obligations. The method of online payment users, which will be delivered to them by the programmer at the gate credit/debit card payment method, the method of payment in cash at the gate, including but not limited to, occur with any payment method in the order that the programmer from users on behalf of the merchant to collect the price for the ordered products was authorized as exclusive. Paying paying paying paying paying paying for orders delivered to them by the Programmer by any payment method including but not limited to online payment method, credit card/debit card payment method at the door, cash payment method at the door, users are fulfilling their payment obligations to the merchant member and the Food Basket. October Payer reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion.p.Payer reserves the right to remove additional payment methods at any time and/or to remove additional payment methods at any time. The user can give consent to the storage of credit card information in order to make the orders that he will place from the Programmer easier and faster. In this case, the user's credit card information will be stored in the infrastructure of third-party pay service providers.

9. Product Delivery

If the user cannot be found at the relevant address selected by the Programmer Platforms during the product delivery process made by the member merchants (including the incorrect address information provided by the user), the user's order will definitely not be left at another address. In this case, the user must accept the legal obligations that will arise because he has placed an order at an address where he is not present.

10. Come-Pick Orders

Users who place orders with the Programmer Gel-Al system will be able to receive the orders they place through the Programmer directly from the member merchants, and the corresponding order will not be delivered to the user's address. If the order is not received by the user within the specified time December, the order price will not be refunded to the user. The user agrees that no changes will be made after the Programmer Gel-Al option is used. Instant control cannot be performed in the system for programmer Gel-al orders. Member merchants are responsible for the timeliness of product stock information and the Programmer does not have any responsibility. The User accepts that the Programmer is only an intermediary service provider, so any requests or complaints related to Gel-Pick orders should be directed directly to the Merchant Member. Programmer October reserves the right to offer additional discounts and advantages to users who benefit from the Gel-Al service. The Programmer Gel-Al service is periodic and does not imply any allocation of rights. The programmer has the right to remove, change, stop or cancel the Gel-Al option at any time and without prior notice.

11. Refund Of Fees

Paying payback to the user, including limited to orders paid by Online Payment Method, can only be made in the following cases:: Mandatory cancellation of the order due to the fact that the user's address is outside the shipping area of the member merchant where the order was placed; Compulsory cancellation of the order due to the inability to transmit the order to the relevant member workplace; Cancellation of the order at the request of the user in cases where the order has not been prepared by the merchant member or the merchant member has approved the cancellation process despite the fact that the order has been prepared; Partial or complete compulsory cancellation of the order due to the fact that part or all of the order is not available at the member's workplace; Cancellation of the order made after receipt of the approval of the relevant merchant member due to dissatisfaction with the ordered product; Cancellation made upon the approval of the relevant merchant member in case of delay in delivery of the ordered product. The refund will be made to your Programmer Wallet account if you do not change the "Refund to wallet account" option in the Refund Settings. Paying paying by Programmer Wallet or Online payment method, the completion of the refund and the reflection of the user's paid credit card varies according to the procedure of the bank where the transaction was made. For orders placed with an online credit card, the refund can also be transferred to the wallet account according to the user's choice. If a receipt or invoice has been issued by the relevant merchant member for the order subject to cancellation and delivered to the user, the receipt / invoice must be returned to the relevant merchant member officer. The programmer reserves the right not to make a refund only for reasons caused by the User (for example, the user is not at home, gives incorrect address information, does not receive the order). Paid paying paid paying orders by means other than Online Payment and Programmer Wallet Payment Method, refunds are made directly by the member merchants that the Programmer has within its structure. The programmer does not accept any responsibility in disputes that may arise regarding the product return conditions to be made by member merchants due to the fact that it is an intermediary service provider.

12. Processing and Use of Personal Data: Your personal data mentioned above and obtained from the User by the Programmer will be processed in accordance with the following purposes and in a limited and measured manner. For the service provided by the programmer, the fulfillment of the contract In order to increase the user experience of the products and services offered by the programmer and by customizing them according to the likes, usage habits and needs of the relevant people planning and execution of activities necessary for the recommendation and introduction of people In order to make the relevant people benefit from the products and services offered by the programmer and to increase the experience of these users, the necessary studies are carried out by our business units execution and execution of related business processes Legal, technical and commercial business of the relevant persons who are in a business relationship with the Program and the Program ensuring Jul's safety Related work for the realization of commercial activities carried out by the program the execution of the necessary works by our units and the related business processes execution In the programindicarive/orplanning of workstrategysandcaps. The personal data that are listed above for the above purposes and have been declared from the beginning with the signing of this agreement, which the User is allowed to acquire, may be shared with our domestic subsidiaries, shareholders, business partners, legally authorized public institutions and private individuals.

13. Retention of Information and Obligation of Proof

User information, orders, comments/reviews, etc. registered on the Programmer Platforms. the data is stored in accordance with the legislation for the periods determined in accordance with the relevant legislation to which it is subject. In any dispute arising from the performance of this Agreement, the data stored on the Programmer's Platforms and user records constitute binding and conclusive evidence. Cookie Policy: This text (Cookies, SDKs and Web Tracking Policy) has been prepared in order to provide information about how we use cookies and similar technologies in relation to the processing of device data when providing our platform to you. Cookies Cookies are used on various pages in order to make your visit - or use – of our platform attractive to you and to ensure the deployment of some features of our platform. Cookies are small text files stored on your device. Some of the cookies we use are deleted after the end of your browser session, i.e. after closing the browser (session cookies). Other cookies, on the other hand, stay in your browser and allow us to recognize your browser on your next visit (persistent cookies). If you do not want cookies to be used on your device, you can set your browser to completely reject the use of cookies. Not accepting any cookies may limit the functionality of our website. Similar Technologies Cookies are not the only way to process device data online. There are also similar technologies such as web beacons (sometimes also called "tracking pixels", "pixel tags" or "clear gifs"). These are small graphic files that contain a unique identifier that allows us to understand that someone has visited our platform. For example; it allows us to track users' traffic patterns from one page on our platform to another, transmit and communicate with cookies, understand whether you have come to our Platform through an online advertisement displayed on a third-party website, or improve performance. In most cases, these technologies use cookies to function properly, so rejecting cookies may affect their functionality. Software development kits (SDKs) are also used. SDKs work in a similar way to cookies: they collect certain information about your interaction with your device or our platform, for example. for example, adding a specific dish to your order cart before ordering to the restaurant, or clicking on an advertisement shown for our platform on a third-party website or application. The Types of Cookies and Similar Technologies We Use We classify our cookies and similar technologies into three categories: Compulsory These technologies are necessary to navigate our platform and use its basic features. The proper functioning of our platform cannot be guaranteed without the use of such cookies. You cannot disable these technologies. Functional These technologies store your data to perform important, if not mandatory, functions. For example, they allow us to personalize your user experience and service offerings, continuously improve the services we offer by collecting and analyzing data about web traffic, or help you find exactly what you're looking for. Marketing & Advertising These technologies are used to provide personalized online ads for our services that target your specific interests. These technologies are used to show you ads not only on our own platforms, but also on third-party websites and applications hosted by publishers that are not part of our group of companies. In addition, they also serve to offer special offers and promotional campaigns tailored to your preferences. Disabling Cookies and Web Tracking If you do not want us to collect and analyze information about your visit or use of the Platform, you can disable these technologies at any time. You can do this by configuring your browser to delete all cookies and reject them in the future. In addition, you can also use our cookie and web tracking preference manager. However, please note that you cannot disable mandatory cookies. Also, disabling web tracking technologies does not mean that you will no longer see any ads. Instead of personalized content, you will be able to see non-personalized app content or ads. A cookie will be placed in your browser to implement your preferences (to remember your preference) or an API call will be made to the SDK that you want to disable. This cookie is designed only to map your objection. Please note that for technical reasons, the opt-out cookie may only be used for the specific browser in which it is set. If you delete the cookies or use a different browser or device, you will need to repeat this process

14. Applicable Law and Competent Court

This Agreement is subject to the Laws of the Turkish Republic of Northern Cyprus. Kyrenia Courts and Enforcement Directorates are authorized to resolve any disputes that may arise from the performance of the Agreement. In this regard, the parties reiterate that the Programmer's address is located in Kyrenia.

15. Force Majeure

The Parties will not be liable if they cannot fulfill their responsibilities that they have to fulfill and replenish in accordance with the provisions of this Agreement due to fires, riots, earthquakes, floods, strikes, epidemics, curfews, war, civil war, legal regulations that they could not foresee and prevent and that directly affect their actions arising from the Agreement, and the delay in fulfilling the obligations of the party subjected to the said force majeure shall not be considered grounds for termination of the Agreement. In this case, the duty of fulfilling the obligations of the parties will be suspended until the moment of elimination of force majeure.

16. Enactment

This Agreement shall enter into force from the moment the user becomes a member of the Programmer and shall remain in force until the user's membership continues and shall continue to give rise to Decrees and consequences between the parties.

17. Termination

The Parties shall be able to terminate this Agreement at any time. In the event of termination of the Agreement, the Parties shall mutually fulfill the rights and obligations arising up to the date of termination.